Please find all of the information you’ll need about Delivery & Returns below.

Standard Delivery is FREE for Europe orders over £45

MISS VIVIEN is committed to the main urgent transport companies and national postal services to ensure the lowest shipping cost in all areas of United Kingdom and the best service in terms of terms, delivery guarantee and customer service. 

IMPORTANT: For all international shipments destinations, MISS VIVIEN will not be responsible for the expenses of SAD (Single Administrative document) or any other customs charges that may arise. These expenses will be borne by the customer.




Items MUST be returned in saleable condition: unopened with all packaging/hygiene seals in tact.


If for any reason you're dissatisfied with your purchase, we will gladly offer a refund on all products returned to us within fourteen days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition.

Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition.


For all product returns, please send to:

MISS VIVIEN LTD Returns Department

Unit 4 The Courtyard Eastern Road RG12 2XB

Bracknell United Kingdom


We regret that we cannot reimburse postage costs for items returned.

Once we receive the item in our warehouse, we will refund your money as quickly as possible by sending the money back to your original payment method. 

If you have any queries regarding returning a item, please contact us via the feedback form here.